A new partnership for imagem

Jacques Gagnon

September 17, 2019

Imagem has entered into a new partnership that will allow it to offer a complete range of services to various healthcare institutions. The company, which specializes in information technology applied to the healthcare sector, is teaming up with Archi-médic to broaden its organizational offering and free up its software development capacity.

Imagem aims to make healthcare professionals more efficient by implementing IT systems that improve the quality and accessibility of information within healthcare institutions. In addition to installing systems composed of various software programs, the Chicoutimi-based IT firm can now offer post-installation support services as well as a workforce for medical transcription, thanks to this new partnership.

“Archi-médic operates in the same field as we do, but in a complementary way, with the ability to produce medical reports. It’s a company that brings together secretaries who do medical transcription. The partnership will allow us to expand our organizational offering and, at the same time, free up our software development capacity,” says Jacques Gagnon, President and CEO of Imagem.

He explains that the healthcare sector needs software and systems that make professionals’ work easier, but also on-the-ground support to help them use the tools as effectively as possible.

“Institutional needs go beyond just our software — they need organizational support. For our software to work, organizational change is required. That means people who understand the field and what it takes to produce a report in a hospital setting. Archi-médic will give us impact on the ground, impact within organizations, impact in the production of reports. Thanks to this partnership, we can now offer end-to-end medical report services, from dictation to final output. We’re combining two offerings into one more complete package. We’re partnering with a firm that will significantly boost our implementation support capacity. It’s about being able to produce everything — to close the loop,” he explains.

Archi-médic is a company based in the Montreal area, and its owner is originally from Abitibi. The company employs 125 people.

Imagem, a company specialized in technologies applied to the medical field, has entered into a partnership with Archi-médic, a medical transcription company. Jacques Gagnon, President and CEO of Imagem, believes this new union will enable them to offer a more comprehensive service to health centers. (LE QUOTIDIEN, ROCKET LAVOIE/LE QUOTIDIEN, ROCKET LAVOIE)

“Together, we’ll have about 150 people. That’s starting to be an impressive number, giving us a lot of credibility and capacity,” says Jacques Gagnon.

In addition to expanding the offering, the new partnership aims to allow Imagem’s team to focus more on software development. Post-installation support will be handled by Archi-médic’s personnel.

“This will allow us to develop more comfortably. I want to optimize development capacity by relieving those who previously had to provide support.”

Jacques Gagnon emphasizes that complete support is necessary after a new system is implemented.

“There is a need, not because people lack skills — far from it — but because they need help, especially since staff numbers have been reduced in recent years across the board.”

Imagem is currently present in around forty healthcare institutions. In addition to local centers, its clients include the CHUM, the CUSM, Sacré-Coeur Hospital, Jean-Talon Hospital, and Notre-Dame Hospital in Montreal. The company also recently signed a 10-year contract with the Montreal Heart Institute, where it implemented a system whose main function is to produce written and specialized medical reports using voice recognition technology.